Refund policy

Upon receiving the return, Hawthorne Distribution Inc. will provide free refunds, exchanges, and reshipments for food items that were sent faulty. Otherwise, due to food safety concerns, we are unable to provide returns for food items. 

To be eligible for a defective refund, your must take a picture within 3 days of the package being received.

We have a 30 day return policy for everything else as long as it is undamaged and unaltered.

To start a return, you can contact us at info@hawthornedistribution.com.

We strongly suggest that you take note of the following:

• Orders that contain incorrect or undeliverable shipping information, as entered by the customer, which cannot be delivered by the carrier, will have the customer be responsible for additional shipping charges to complete the delivery.
• All return request must be made as soon as the shipment has reached its destination.
• We cannot stop a shipment during transit.
• For any reason when a refusal of package at the time of delivery has been issued by the receiver, you will be responsible for shipping charges (for international shipments this includes taxes and duties).

If approved and once this is received in the approved condition you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If and when your return was approved and received in a condition other than the approved; we will contact you to discuss the situation and options accordingly.

DAMAGES & ISSUES
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.